wins88 Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how wins88 ("wins88", "we", "us", "our") collects, uses, stores, and discloses personal data relating to users ("you", "the User") of the wins88 platform at wins88.one (the "Platform"). This Policy forms part of the wins88 Terms and Conditions and should be read alongside them.

wins88 is committed to handling your personal data responsibly and in compliance with the data protection requirements set out under our international online gaming licence. We recognise that our Malaysian users — from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and elsewhere — trust us with sensitive personal and financial information. That trust is not taken lightly.

By registering an account with wins88, by completing the wins88 login process, or by otherwise accessing or using the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.

Data We Collect

wins88 collects personal data in the following categories, gathered at different stages of your interaction with the Platform:

wins88 does not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance (e.g., age data to enforce the 21+ policy).

How We Use Your Data

wins88 uses your personal data for the following purposes:

• Account administration: Creating, maintaining, and securing your wins88 account, including processing your wins88 login, verifying your identity, and managing account preferences.
• Service delivery: Processing deposits and withdrawals via Malaysian payment methods (including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and IBT), settling bets, and crediting promotions.
• Regulatory compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required under our international gaming licence. This includes verifying your identity and monitoring transactions for suspicious patterns.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling, enforcing self-exclusion decisions, and maintaining the 21+ age restriction.
• Platform security: Detecting and preventing fraud, unauthorised access, and misuse of the Platform.
• Communications: Sending account-related notifications, security alerts, and — where you have opted in — promotional communications about wins88 offers and new features.
• Analytics and improvement: Analysing aggregated, anonymised usage data to understand how the Platform is used and to improve the user experience.

wins88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Legal Basis for Processing

wins88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the wins88 Terms and Conditions — including account creation, payment processing, and game access.
• Legal obligation: Processing required to comply with our international gaming licence obligations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

Data Sharing & Disclosure

wins88 does not sell, rent, or trade personal data to third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:

• Service providers: Third-party payment processors (including Touch n Go eWallet infrastructure, Boost, and Malaysian bank partners), identity verification providers, game suppliers (including Evolution Gaming, Pragmatic Play, PG Soft, and others), and cloud hosting providers — all operating under data processing agreements with wins88.
• Regulatory authorities: Where legally required by the terms of our gaming licence or applicable law, data may be disclosed to licensing authorities, financial intelligence units, or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or asset sale involving wins88, personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

All third-party service providers with access to wins88 user data are contractually required to process that data solely for the specified purpose and in accordance with applicable data protection standards.

Cookies & Tracking Technologies

wins88 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device when you access a website. The following cookie types are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in after the wins88 login process. These cannot be disabled without disabling core functionality.
• Functional cookies: Remember your preferences (such as language settings and display preferences) to personalise your experience.
• Analytics cookies: Collect anonymised data about how users navigate the Platform, used to improve performance and user experience. No personally identifiable data is included in analytics reports.

You can control non-essential cookies through your browser settings. Disabling analytics cookies does not affect your ability to play games or use any Platform features. wins88 does not use third-party advertising or tracking cookies.

Data Retention

wins88 retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, subject to the following retention standards:

• Active accounts: Data is retained for the duration of your account relationship with wins88.
• Closed accounts: Financial transaction records, KYC documentation, and account history are retained for a minimum of 5 years following account closure, as required by our gaming licence and applicable AML regulations.
• Communications: Support chat logs and email correspondence are retained for 2 years unless a longer retention period is required for dispute resolution.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year following opt-out for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

Data Security

wins88 implements technical and organisational security measures appropriate to the nature of the data processed, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and wins88 servers.
• Encrypted storage of all personal data at rest on access-controlled infrastructure.
• Bcrypt hashing of all account passwords — wins88 cannot retrieve your password in plain text.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular independent security audits conducted as a condition of our gaming licence.
• Automated anomaly detection to identify and respond to potential data breaches.

In the event of a data breach that poses a risk to your rights, wins88 will notify affected users and, where required, relevant regulatory authorities within the timeframes mandated by our licensing obligations.

Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights with respect to your personal data held by wins88:

• Right of access: You may request a copy of the personal data wins88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations.
• Right to restrict processing: You may request that wins88 restrict processing of your data in certain circumstances, such as while the accuracy of the data is contested.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the wins88 support team via 24/7 live chat or by email at [email protected]. wins88 will respond to verified requests within 30 days.

Children and Minors

The wins88 Platform is strictly for individuals aged 21 years and above. wins88 does not knowingly collect personal data from individuals under the age of 21. Any account found to have been registered by an individual under the minimum age will be immediately suspended and all associated data will be securely deleted. If you believe a minor has accessed the Platform, please contact wins88 support immediately.

Third-Party Links

The wins88 Platform does not contain links to external third-party websites. This Policy applies exclusively to data processed by wins88 in connection with the Platform at wins88.one.

Policy Changes

wins88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Updates will be published on this page with a revised effective date. Where changes are material, wins88 will provide notice via the Platform or by email to your registered address. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy or wins88's data practices, please contact us via 24/7 live chat available on all pages of the Platform, or by email at [email protected]. wins88 is committed to resolving data-related concerns promptly and fairly.